Refund and No Liability Policy

AstroMedha exists to give you readings that are useful in your actual life. Every reading, report and Chart Chat answer is produced by our own engines. They calculate your birth chart from your date, time and place of birth, then interpret it using established methods, chiefly Vedic (Jyotish) astrology and numerology. We work hard on accuracy and clarity, and we want to hear when we fall short.

If you have a suggestion, think you have found a mistake in a reading, have hit a bug, or want a feature we don't offer yet, write to us at support@astromedha.in or use the contact form. We read every message, and many of our improvements started as one. Sending us an idea doesn't create any obligation on either side, and we don't pay for suggestions we adopt.

This policy applies to everything you can buy from AstroMedha, including:

• personalised reports, such as career, marriage, Wired For and Decision reports;
• the “How Your Chart Works” reading;
• Chart Chat, whether paid for through a question pass, a subscription or your wallet;
• subscriptions and multi-day passes, such as Pro, Family and Oracle;
• wallet top-ups and gift codes.

It applies alongside our Privacy Policy.

Our readings are digital and personal. Each report or answer is generated for one specific birth chart, it is delivered to you as soon as it is ready, and once you have it, it cannot be returned or resold. For that reason, reports, Chart Chat answers and readings are generally not refundable once they have been delivered or once you have started using them.

This also applies when you disagree with what a reading says. Astrology is interpretive, and a reading you don't recognise yourself in is not, on its own, grounds for a refund. If you think a reading is factually wrong, for example because a placement was calculated incorrectly or the wrong birth details were used, tell us and we will check it and correct it.

Some problems are ours to fix, and we always fix them. They are:

• you were charged more than once for the same purchase;
• you paid, and the product was never delivered;
• a Chart Chat question was charged and no answer came back;
• a fault on our side, such as a chart calculated from birth details we stored incorrectly, made the product unusable.

In these cases we first try to put it right: we deliver what was missing or correct the error. If we can't, we refund what you paid to the original payment method. We may offer wallet credit instead, but that is your choice to accept, never the only option.

If you entered your own birth details incorrectly, write to us within 7 days of the purchase and we will correct them and regenerate the reading once, free of charge.

Outside the cases in section 4, any refund is entirely at AstroMedha's discretion. In exceptional circumstances we may give a partial or a full refund. We decide each case on its own facts, and a refund given to one customer does not set a rule for others.

Some products make their own promise on their product page. For example, the Wired For report offers a full refund if three or fewer of the six statements on its first page are true for you. Where a product page makes a promise like this, that promise applies to that product, in addition to this policy.

• You can cancel a subscription at any time by writing to us. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.
• We don't give pro-rata refunds for the unused part of a subscription period.
• If a renewal goes through after you meant to cancel, and you haven't used the service since, tell us within 48 hours and we will consider refunding it.
• Question passes are used up as you ask questions. Questions already answered can't be refunded.

• Money added to your wallet can be spent on any AstroMedha product. Wallet balances can't be withdrawn as cash or transferred to another account.
• Credit we add as a goodwill gesture has no cash value.
• Gift codes can be redeemed within the period shown on them and are not refundable once bought.

A refund, whether partial or full, ends your access to what was refunded straight away. A refunded subscription stops immediately rather than at the end of its period, and a refunded report or reading is removed from your account. Approved refunds go back to the payment method you used, normally within 5 to 7 working days, though your bank or card issuer may take longer.

Write to support@astromedha.in within 7 days of the purchase. Include the email on your account, what you bought, and what went wrong. We will acknowledge your message within 48 hours and give you our decision within 30 days.

Please contact us before raising a chargeback with your bank. Most problems are resolved faster by writing to us, and an account with a chargeback in progress may be paused until it is settled.

Astrology is a traditional system of interpretation. It is not a science that can be proven, and no reading, report or Chart Chat answer from AstroMedha is a guarantee or a prediction of certain events. Please read everything we produce with that in mind.

• Not professional advice.Our readings are not medical, psychological, legal, financial, investment or tax advice. Don't use them in place of a qualified professional, and never delay or stop medical or mental-health treatment because of something in a reading. If you are in crisis, contact local emergency services or a helpline straight away.
• Your decisions are yours. You are responsible for the choices you make, including choices about health, money, career, marriage and relationships, whether or not a reading informed them.
• Generated by software. Readings and Chart Chat answers are generated by our engines, which include artificial intelligence. They can contain mistakes. If something looks wrong, tell us.
• Accuracy depends on your details. A reading is only as accurate as the birth date, time and place you give us. An approximate birth time can change parts of a chart, especially the houses and the navamsa.
• Remedies and practices. Suggested mantras, practices or remedies are traditional suggestions, offered without any promise of an outcome.

To the fullest extent the law allows, AstroMedha is not liable for any indirect, incidental or consequential loss, including lost income, lost opportunity or emotional distress, that arises from using our readings or acting on them. Where we are found liable, our total liability is limited to the amount you paid us for the product in question.

Your rights under India's Consumer Protection Act, and any other rights the law where you live gives you that can't be signed away, stay in full force alongside this policy.

We may update this policy from time to time. The version that applies to a purchase is the one published on the date you made it. This policy is governed by the laws of India, and the courts at Hyderabad have jurisdiction.